Account Deletion & Data Removal Policy

1.How to Request Account Deletion

If you wish to permanently delete your account, you may submit a request using one of the following methods:

Email Request

Send an email from your registered email address to:

info@delperecom.com

Subject Line: Account Deletion Request

Please include:

  • Full Name
  • Registered Mobile Number

We may contact you for identity verification before processing the request.

2. Processing Timeline

  • All valid deletion requests will be processed within 7 working days from the date of verification.
  • You will receive a confirmation email once the deletion process is completed.

3.What Happens When Your Account is Deleted

Upon successful deletion:

  1. Personal Identifiable Information (PII)

    The following personal data will be permanently removed or irreversibly anonymized (scrambled beyond recognition):

    • Name
    • Email Address
    • Mobile Number
    • KYC Details
    • Identity Documents (if collected)
    • Address Information
    • Profile Information

    This process ensures that your identity cannot be reconstructed or re-identified from our systems.

  2. Data That May Be Retained

    For legal, compliance, financial, and analytical purposes, we may retain certain non-personally identifiable data, including:

    • Transaction records
    • Payment history
    • Usage logs
    • Device information
    • Aggregated analytics data
    • Compliance records required under applicable laws

    All retained data will:

    • Not contain personally identifiable information
    • Be anonymized and used only for reporting, auditing, fraud prevention, tax, or analytics purposes

4. Legal & Compliance Retention

Certain transaction records may be retained as required under:

  • Tax regulations
  • Financial reporting obligations
  • Anti-fraud and compliance laws
  • Regulatory or government requirements

Such data will not be used for marketing purposes.

5. Effect of Deletion

  • Your access to the account will be permanently revoked.
  • Deleted accounts cannot be restored.
  • Any unused credits, benefits, or subscriptions may be forfeited unless otherwise required by law.

6. Contact Information

For any questions regarding this policy, please contact:

Email: info@delperecom.com